Legal / Refunds

Refund Policy

Last updated: April 23, 2026

Unused credits are refundable within 14 days of purchase. Used credits are non-refundable. To request a refund, email support@getinvora.com from the address linked to your account.

If you bought a credit pack and haven't used any of the credits, you can request a full refund within 14 days of the purchase date. We'll refund to the original payment method. Refunds typically arrive within 5–10 business days depending on your bank.

If you've used some credits from a pack, only the unused portion may be refundable, calculated pro-rata against the bundle's per-credit price. We'll confirm the exact amount before processing.

Once credits are spent on AI features (logo generation, line items, email drafts, document extraction, etc.) they're consumed and can't be refunded — we paid the underlying compute providers. If an AI action failed due to a system error, credits are automatically refunded; you don't need to ask.

Email support@getinvora.com from the address linked to your account with:

• The receipt ID or approximate purchase date.
• A short reason (helps us improve — not required for unused-pack refunds).

You can also message us via the support page and our team will pick it up.

If something looks wrong on a charge, please contact us first — we resolve almost everything within one business day. Filing a chargeback before talking to us may result in account suspension while the dispute is investigated.